Q: Why was I only given one shipping option at checkout?
A: The shipping options (carriers) available to you are automatically determined by your specific delivery address. We only show the services that are operational for your location.

Q: I have a tracking number, but which carrier should I use to track it?
A: The tracking number format is unique to each carrier. Your shipment confirmation email will clearly state which carrier is handling your package. Please use the corresponding link above.

Q: My tracking number isn't working. What should I do?
A: Please allow 24-48 hours after you receive the tracking number for the carrier's system to activate and display information. If it still doesn't work after this time, please contact us.

Q: The tracking status hasn't updated in a while. Is this normal?
A: Yes, this can be normal, especially during customs clearance or transit between facilities. For detailed questions about a specific package's movement, the carrier's website (FedEx or Japan Post) is the most accurate source.